The client information in the Person document is populated by the Dynamic Configuration task when it notices that the client has been updated to a later release. The client release information is stored in the INI file on the workstation with the parameters "Setup =" and "DYNINFOCR_....."
If the values of these parameters have not changed, the Ndyncfg task will not make an AdminP request to update this information.
An enhancement request for additional Admin functionality has been submitted to Quality Engineering as SPR# KTOT5HTVC4, which would allow you to request that the client information be updated, regardless of whether the INI parameters indicate it as necessary.
Workaround: If the DYNINFOCR_... entry is removed from the Notes.INI, the next time the user restarts the Notes Client and authenticates with their home mail server, then an Admin request will be made to repopulate the client information. The DYNINFOCR_ entry will be repopulated at the same time.
Additional Troubleshooting: If the workaround does not yield the expected results, be sure to check the value of the InstallType parameter in the Notes.INI. If the value is not one of the client parameters (0, 1, 2, or 6), then this will also prevent the AdminP request from being issued because the system is not recognized as a client. For details on the various InstallType codes, refer to the document titled "What NOTES.INI Install Settings Are New to Domino 5.x?" (# 1098221)
If all the above steps have been followed on the client, and the Notes Client build field is still blank, then try the following:
1. Open the Admin Requests (Admin4.NSF) database on the user's home mail server and open the "all requests by name" view.
2. Search for the user's name; if the name is not there, the problem is on the client, and we should troubleshoot the DCC further.
3. If the user's name is there, expand it and see if there is a request to populate the Notes Client build. There may or may not be a response document:
b) If there is a response document, either an X or a green checkmark, then there is an issue with AdminP not functioning properly, or the field in the Person document cannot be updated by the server or the originator of the request. The same applies if the user's home mail server is the same as the Admin server for the Domino directory.
Note that, if the Setup= line of the Notes.INI is not populated correctly, this can also create instances in which the Client Information will not be updated correctly.
The Client Information section is made up of the following descriptions and corresponding fields: